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What is Buyma | About Buyma

BUYMA is a “specialty”
marketplace
You’ll experience treasure hunting from all over the world like you travel.
You’ll discover and find premier & luxury brand items that you’ve been looking for.
You’ll be thrilled with a JOY of shopping experience with trusted sellers in the globe.
Why
BUYMA

Is Buyma Authentic?

We are committed to ensuring the authenticity of every item sold on our website. Buyma’s zero-tolerance policy and money-back guarantee allow our customers to shop with confidence. We work with a third-party authentication service to investigate and identify the authenticity of any item in question.

With BUYMA you’ll discover limited edition items and local trends across the globe. Our sellers have the opportunity to access VIP discounts on luxury items from their local designer boutiques that you can’t get anywhere else.

Is Buyma Reliable? | The Customer Journey

Is Buyma Safe? | How to Get in Touch

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How it works

1
Ask & order

Find the exact designer item you want.

Browse and discover brand new authentic designer items on BUYMA! We highly recommend asking sellers directly about their in-stock availability and any other item inquiries in order to avoid placing your order while an item is sold out. Your order can NOT be cancelled, refunded, or exchanged once it has been confirmed.

2
Check & buy

Stay tuned…

Once your order has been placed our sellers (Personal Shoppers) will purchase your items for you in brand-new condition and prepare them to be shipped to you.

3
Ship

Congrats! Your treasure is on the way!

Our sellers ship your items directly to you. Since we have sellers and buyers all over the world, the seller may contact you directly to obtain the correct shipping address and ensure your items ship correctly. Sellers may also offer gift wrapping, so make sure to let them know if you would like to receive them as a gift.

4
Delivery

Enjoy! It’s now yours!

The seller has 18 days from the order date to secure your ordered item and ship it out to you. The delivery period may vary depending on the shipping carrier, you may want to contact the seller if you wish to receive your items faster. If you don’t receive shipping notification within 18 days, please contact BUYMA Member Support from contact form.


*Special / Custom orders mostly take more than 18 days to ship out.
The customs import/export duties, VAT, or other taxes may apply upon the delivery, which are the responsibility of the customer.

Our company

Buyma was founded in Japan in 2005 by Enigmo Inc. Currently, BUYMA has over 7 million users all over the world and over 5 million app downloads (app is only available in Japanese). Enigmo Inc. has been listed to the first section of the Tokyo Stock Exchange Market (SONY Corporation & executives as the primary shareholder).
BUYMA Inc. - A subsidiary of Enigmo Inc., Tokyo Japan.

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